Monday, October 5 Workshop day *All Access Pass Required

Adrian Speyer

Head of Community at Vanilla Forums

CLUB STAGE

10:00 - 11:00am [PT]

Analyzing Community using SWOT

Mike Silberg

CEO & Founding Partner at IS-CL LTD

FORUM STAGE

10:00 - 11:00am [PT]

Community Relations (CR) - How to Leverage Other Communities for Your Cause

Mindful Stretching

with Adriana Medico

11:00 - 11:30am [PT]

Break & Networking

11:00 - 11:30pm [PT]

Lauren Hagerty

Director of Marketing and Community at PowerToFly

CLUB STAGE

11:30 - 12:30pm [PT]

Setting Yourself Up For Virtual Event Greatness

Stephanie Thoma

Leadership Coach & Author of Confident Introvert

FORUM STAGE

11:30 - 12:30pm [PT]

Networking for Introverts, Networking Remotely

Break & Networking

12:30 - 01:00pm [PT]

Brigid Colver

Sr. Community Manager at Glint

CLUB STAGE

01:00 - 02:00pm [PT]

Mastering the Move to a New (or Redesigned) Community Platform

Andrea Middleton

Open Source Community Growth Strategist at Automattic

FORUM STAGE

01:00 - 02:00pm [PT]

You Need To Calm Down: Keys to De-escalating Conflict in Text

Juggling Workshop & Networking

02:00 - 02:30pm [PT]

Tuesday, October 6

Welcome to CMX Summit!

with David Spinks

MAIN STAGE

08:00 - 08:10am [PT]

Derek Andersen

CEO at Bevy

MAIN STAGE

08:10 - 08:45am [PT]

Don't just host a conference. Build a community: How to Close the Virtual Event Experience Gap

Jay Nathan

CCO at Higher Logic

MAIN STAGE

08:50 - 09:25am [PT]

Community, Leadership, and the Future of Digital Society

David Siegel

CEO at Meetup

CLUB STAGE

08:30 - 09:00am [PT]

How to Pivot if Your Business Model is Suspended

Rosemary O'Neil

CMO at Social Strata

FORUM STAGE

08:30 - 08:55am [PT]

Privacy, Data Hygiene & Regulatory Compliance

Gabriel Pizzolante

Global Community Lead at SaaStock

CLUB STAGE

09:00 - 09:25am [PT]

Keeping up with a fast-pace community during a downturn

Kay Fabella

DEI & Remote Team Specialist at Kay Fabella Consulting

FORUM STAGE

09:00 - 09:25am [PT]

How to Be an Inclusive Community Leader

Sarah Franklin

EVP & GM, Platform, Trailhead, & AppExchange at Salesforce

MAIN STAGE

09:30 - 09:55am [PT]

Trailblazing Together

Jess Zakira Wise

CEO at Mesh Communities

CLUB STAGE

09:30 - 09:55am [PT]

Community, Leadership, and the Future of Digital Society

Reina Pomeroy

Head of Community at Modern Fertility

FORUM STAGE

09:30 - 09:55am [PT]

Scaling Intimacy in Brand Communities: Building a Community for a DTC Model

High Fitness Class

with Emily Nelson

MAIN STAGE

10:00 - 10:30am [PT]

Morning Break

Networking

10:00 - 10:30am [PT]

Robin Dreeke

CEO at People Formula

MAIN STAGE

10:30 - 10:55am [PT]

The Code of Trust: Communication Strategies to Build Trust and Relationships for Every Aspect of Life

Alex Pisani

Senior Community Manager at Salesforce

CLUB STAGE

10:30 - 10:55am [PT]

Build the Influence Bridge Between Community and Product

Tamar Blue

Founder and CEO of MentalHappy

FORUM STAGE

10:30 - 10:55am [PT]

Building a Multi-Cultural Community Based on Inclusion

Carlos Figuereido

Director, Community Trust & Safety at Two Hat

MAIN STAGE

11:00 - 11:35am [PT]

The ROI of Positive Communities & Content Moderation

Jessica Langston

Director of the Trailblazer Community at Salesforce

CLUB STAGE

11:00 - 11:35am [PT]

10 Ways to Put Your Community Leaders in the Driver’s Seat

Osioke Itseuwa

Technical Advocate at Discourse

FORUM STAGE

11:00 - 11:35am [PT]

Leveraging Learning Communities as a Tool to Improve Engagement

Michael Puhala

VP Solution Strategy at Khoros

FORUM STAGE

11:40 - 12:15pm [PT]

Support Agent or Agent of Change: You Decide

Sofia Rodriguez Mata

Senior Community Manager at Salesforce

& Jessica Galiana

Marketing Director of Trailblazer Community at Salesforce

CLUB STAGE

11:30 - 11:55am [PT]

The Power of User Groups as a Global Channel

Ryan Boyd

Head of Developer Relations at Databricks

FORUM STAGE

11:30 - 11:55am [PT]

DevRel in a COVID World

Doug Scott

CMO at Twitch

& Erin Wayne

Director of Community and Creator Marketing at Twitch

MAIN STAGE

12:20 - 01:00pm [PT]

Communities as Neighborhoods: Growing to Global Scale

Tiffany Oda

Senior Programs Manager at Salesforce

& Kendall Odom

Program Manager at Salesforce

CLUB STAGE

12:00 - 12:25pm [PT]

How We Run Trailblazer Community Programs on Salesforce

Vanessa Mason

Research Director at Future of Belonging

FORUM STAGE

12:00 - 12:25pm [PT]

Leveraging Tech to Build the Future of Belonging

Sofia Rodriguez Mata

Senior Community Manager at Salesforce

Mallory Ranahan

Senior Community Manager at Salesforce

Amanda Boyle

Community Manager at Tableau

Lizzy Roberts

CLUB STAGE

12:30 - 12:55pm [PT]

Salesforce Community Manager Panel Moderated by Sofia Rodriguez Mata

Dan Cote

CMO at Influitive

FORUM STAGE

12:30 - 12:55pm [PT]

Supercharging Communities with Advocates

Influencer Brain Dates

01:00 - 01:30pm [PT]

Afternoon Break

Networking 1:1 & Birds of a Feather Roundtable Discussions

01:00 - 01:30pm [PT]

Hugh Forrest

Chief Programming Officer at SXSW

Juraj Pal

Head of Product at Slido

MAIN STAGE

01:30 - 01:55pm [PT]

SXSW x Slido Fireside Chat

Shana Sumers

Head of Community at HER APP

CLUB STAGE

01:30 - 01:55pm [PT]

Squad Goals: How to Build Out Your First Moderator Team

Jono Bacon

Founder at Jono Bacon Consulting

FORUM STAGE

01:30 - 01:55pm [PT]

Building Communities That Don't Suck With Email

Joe Martin

Chief Marketing Officer at CloudApp

MAIN STAGE

4 Marketing Playbooks to Increase Web Traffic and Conversion

01:55 - 02:20pm [PT]

Loring Kaveney

President, Co-Founder of WorkOutLoud

CLUB STAGE

02:00 - 02:25pm [PT]

Improve the Customer’s Journey & Keep Your Customer Forever

Amber Cooper Jorez

Community Expert at Hivebrite

Rob Ellis

Community Manager at Fulbrighter

FORUM STAGE

02:00 - 02:25pm [PT]

Grow and Engage Your Community With a Community Champion Program

Yamini Rangan

CCO at HubSpot

MAIN STAGE

02:20 - 03:00pm [PT]

Closing Keynote: A 5-Step Playbook for Resilient Growth

DJ Airsun

Club CMX Networking Party

Sponosored by Khoros

MAIN STAGE

03:00 - 03:30pm [PT]

Happy Parrot Show

Family Friendly Activity

CLUB STAGE

03:00 - 03:30pm [PT]

Pasta Cooking Class

with Hugh Groman

FORUM STAGE

03:00 - 03:30pm [PT]

Wednesday, October 7

Welcome to Day 2!

with Beth McIntyre

MAIN STAGE

08:00 - 08:15am [PT]

Kobie Fuller

Partner at Upfront

Gordon Bellamy

Visiting Scholar at USC Games

MAIN STAGE

08:20 - 08:55am [PT]

Morning Keynote: Creating Societal Movements Through the Power of Community

Amisha Gandhi

Vice President Influencer Marketing & Communication at SAP

MAIN STAGE

09:00 - 09:25am [PT]

Creating Communities of Influence: Building Influencer marketing programs that last

Laureline Boin

Global Head of Social & Community Products at Dropbox

CLUB STAGE

09:00 - 09:25am [PT]

How to Foster a Culture of Innovation for Your Community

Travis King

Host of The Community Builder Show

FORUM STAGE

09:00 - 09:25am [PT]

The Evolution of Human Connection: How to Meaningfully Connect With Yourself and Why It Matters Now More Than Ever

Leah McGowen-Hare

VP, Trailblazer Community and Trailhead Evangelism at Salesforce

MAIN STAGE

09:30 - 09:55am [PT]

Refresh, Reset and Be Your Best

Kebone Moloko

Co-Founder and CEO at Queer Woman in Business

CLUB STAGE

09:30 - 09:55am [PT]

Advancing Queer Womxn in Business Through Community

Phoebe Venkat

Customer Community Strategy at Okta

FORUM STAGE

09:30 - 09:55am [PT]

Accelerate your Community's Growth and Value

Mindful Stretching

with Lauren Terris

10:00 - 10:30am [PT]

Morning Break & Networking

10:00 - 10:30am [PT]

Amanda Kleha

CCO at Figma

MAIN STAGE

10:30 - 10:55am [PT]

Figma’s Four Fundamental Phases of Community Marketing

Maryella Marie

Virtual Event Moderator at PowerToFly

CLUB STAGE

10:30 - 11:10am [PT]

The Importance of Emotional Intelligence and Inclusive Community in the Workplace

Anika Gupta

Author & Consultant

Felcia Fulks

Faculty Libraian at Xavier University

FORUM STAGE

10:30 - 11:10am [PT]

Beyond the Ban: "Mending" and Restorative Moderation in Online Groups

Erica Kuhl

Community Strategist / Consultant

Brian Oblinger

Industry Leader

MAIN STAGE

11:00 - 11:25am [PT]

Podcast Talk with Erica Kuhl & Brian Oblinger Go For Launch: A Comprehensive Guide to Getting Off of the Ground

Colleen Curtis

CCO at The Mom Project

MAIN STAGE

11:30 - 11:55am [PT]

The Road to Chief Community Officer

Culture Amp Panel

with Craig Forman, Gary Ware, Jimena Zubiria &

Rachel Keck

CLUB STAGE

11:15 - 11:55am [PT]

Getting to the heart of community

Sara Wilson

Creator & Host, The Digital Campfire Download

FORUM STAGE

11:15 - 11:55am [PT]

Digital Campfires: A New Framework for Building Customer Relationships

Leela Srinivasan

CMO at SurveyMonkey

MAIN STAGE

12:00 - 12:45pm [PT]

Reimagining Marketing in the New Normal

Daniela Restrepo-Ortiz

Senior Community Specialist at OpenIDEO

CLUB STAGE

12:00 - 12:25pm [PT]

Unlocking the Power of Creativity Through Community Design

Britt Caldwell

Director, Community and Events at Webflow

FORUM STAGE

12:00 - 12:25pm [PT]

How to Apply Product Go-to-Market Strategies to Increase Engagement and Drive Community Growth

CIA Winner &

Announcement

MAIN STAGE

12:45 - 01:00pm [PT]

Kelsey Bourque

Customer Marketing Manager at Adobe

CLUB STAGE

12:30 - 12:55pm [PT]

Understanding Advocacy: Build Better Communities Alongside Your Customers

Nicole Felter

Associate Marketing Manager at PowerToFly

FORUM STAGE

12:30 - 12:55pm [PT]

Intentionally Building Diverse Programming

Brain Dates

with CMX Connect Host

01:00 - 01:30pm [PT]

Smoothie Break

Networking 1:1 & Birds of a Feather Roundtable Discussions

01:00 - 01:30pm [PT]

Miki Toliver King

CMO at The Washington Post

MAIN STAGE

01:30 - 02:10pm [PT]

The Values-driven Brand: Aligning Core Values and Marketing Strategy

Angelica Coleman

Senior Community Manager at Snowflake

CLUB STAGE

1:30 - 1:55pm [PT]

Scaling Beyond a Support Forum with the Five E's of Community

Adrian Speyer

Head of Community at Vanilla Forums

FORUM STAGE

1:30 - 1:55pm [PT]

Community Triage - The Future of the Community Centric Customer Journey

Nicole Saunders

Manager, Community Engagement at Zendesk

CLUB STAGE

02:00 - 02:25pm [PT]

Creative Ways to Reward Your Top Users When You Have a Limited Budget

Kat Vellos

Author of We Should Get Together

FORUM STAGE

02:00 - 02:25pm [PT]

Your Friendship Power Pack: How to Create Thriving Friendships During Adulthood

Deepak Chopra

Founder at The Chopra Foundation

MAIN STAGE

02:20 - 03:00pm [PT]

The Future of Wellbeing

CMX Closing Party with Lumos

Powered by Bevy

MAIN STAGE

03:00 - 03:30pm [PT]

Learn to Sign with DEAFinitely Dope

Activity sponsored by Two Hat

03:00 - 03:30pm [PT]

Magic Show with Heather Rogers

Family Friendly Activity

03:00 - 03:30pm [PT]

Event Ending

see you next year!